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The Photo Canvas Wrap Promise

We promise 100% satisfaction

If you don't love it we'll take it back

We want you to love your creation. If you are not satisfied for any reason with the final product, you may return your purchase for a replacement or refund within 30 days of receipt.

Safety First Shopping

Your information is secure while shopping on photocanvaswrap.com. Our SSL secured servers are tested daily to ensure your data will arrive privately and unaltered.

Ultra fast shipping!

We produce and ship fast, really fast. In fact, producing your products in 24 hours has always been our practice... we hate waiting, too!
(Exceptions: Please note that Dark Apparel, Photo Sculptures, Photo Canvas Wrap Custom Stamps, Framed Prints, photo prints, photo enlargements and Embroidery take slightly longer than 24 hours to ship)

Achieve Total Happiness

Your satisfaction is our top priority. If you're not absolutely satisfied with your purchase, you can return it for a full exchange, credit or refund within 30 days of receipt (regardless of customization)*
* Some Photo Canvas Wrap products are subject to special return restrictions. See below for details.

Returning Damaged / Defective Items

In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team. In many cases, action (in the form of replacement, refund or account credit) can be taken as soon as substantiation of the claim has been provided by the customer.

If the damage / defect cannot be verified over the phone or via email contact, the item may be required to return to Photo Canvas Wrap for inspection before a determination can be made as to the state of the product.

Who covers the return shipping cost?

Photo Canvas Wrap will provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by a Photo Canvas Wrap representative to be defective.

For all other cases, return shipping costs are the responsibility of the customer.

Under no circumstance does Photo Canvas Wrap reimburse (or provide credit) for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must make arrangements with Photo Canvas Wrap support as to how the return should be handled prior to placing the items back in transit to Photo Canvas Wrap.

How to request an RMA (Return Merchandise Authorization)

Contact Customer Support through the online "Contact Us" form to request Return Merchandise Authorization (RMA) number. You must make this request within 30 days of receiving the shipment.

  • Be sure to specify the reason for the return request in the body of your "Question," and indicate any preference for replacement (whether exchanging for an identical product or selecting an alternate style, size or color) or a refund.
  • Select "Return Authorization Request" as the topic for your contact.
  • Once the topic is selected, you will be asked to define the product that you are requesting authorization for.
  • Use the Attach Documents field to proactively provide digital images of damaged or defective products.

What the Return Process Usually Entails

  1. Our customer service rep will email you a form. Print and fill out Photo Canvas Wrap Return form.
  2. Include the paperwork in your returning package along with your returning items.
  3. Write the RMA number conspicuously on the outside of the package to ensure proper routing upon receipt.
  4. Ship the package to:
    photocanvaswrap.com
    Returns Department
    3007 Dial St.
    Mobile, AL 36612

You will be notified when your return is received at our facilities with an indication as to what will follow.

  • If you have requested a refund, be advised that returning funds usually take 7-21 days to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds).
  • If you have requested an account credit, be advised that returning funds usually take 48 hours to appear in your photocanvaswrap.com account. This credit, once available, may be used to make a purchase on photocanvaswrap.com.
  • If you have requested an exchange in a different size or style, an email will be sent letting you know once the reprint has been initiated.
    • Returning dark apparel items may only be swapped for a different dark apparel style of equal or lesser value.
    • Returning light apparel items may only be swapped for a different light apparel style of equal or lesser value.
    • Returning non-apparel items may only be swapped for a similar non-apparel item of equal or lesser value.

If you need to contact Photo Canvas Wrap Customer Support, please submit a questionor email us at: Click HERE to reveal this e-mail address.

© 2014 Photo Canvas Wrap . All Rights Reserved.